What can a humble postal carrier teach us about excellence and leadership? When Mark Sanborn moved into his first home, he met Fred Shea, a mailman who stood out by delivering more than just letters. Fred embodied exceptional service, taking a deep interest in the lives of everyone on his route. Inspired by Fred’s kindness and commitment, Mark wrote his bestselling book, “The Fred Factor.” Now an internationally celebrated author and keynote speaker, Mark joins us for this episode of the Business of Advice with Cody Foster podcast to share how small, thoughtful actions can ignite extraordinary growth in our personal and professional lives.