What do your top clients say about you when you’re not around? Chris Voss, a former lead FBI negotiator and author of “Never Split the Difference: Negotiating As If Your Life Depended On It,” says every business owner should ask themselves this question — and his tactic for proactively tackling your clients’ gripes head-on is the No. 1 skill you need to accelerate your best relationships.

Listen to learn his technique and other insights you need to become an elite communicator, including:

• Why asking questions isn’t always the best way to get answers
• Why a lack of listening is the root cause of most sales-related rejection
• Why it’s difficult — if not impossible — to be angry and curious at the same time

Check out this episode and take the first step toward becoming a first-class communicator!