68. Joey Coleman: Remarkable Retention

You can’t create a remarkable client experience without remarkable employees, yet many businesses don’t recognize this symbiotic relationship. Thankfully, Joey Coleman does — better than just about anyone.

The bestselling author of “Never Lose a Customer Again” and “Never Lose an Employee Again” joins the podcast to outline the biggest keys to retaining your best clients and team members. Listen and learn:

  • The eight phases of customer and employee experience (and how to wow them in each)
  • The six tools of communication (and when it makes the most sense to use each)
  • The one place every business owner should start when mapping out their unique customer journey

From your patrons to your people, get the wisdom you need to keep ’em coming back for more.