38. John DiJulius: Revolutionize Your Customer Service

Nordstrom. Chick-fil-A. The Ritz-Carlton. When it comes to creating a world-class customer experience, these brands get it right — and John DiJulius has worked with them all.

Listen to this episode of The Business of Advice with Cody Foster podcast and learn what the bestselling author, keynote speaker and customer service consultant says you can do right now to not only win new clients but turn them into your biggest advocates. You’ll also discover:

  • How, if handled properly, your business’s mistakes can create its biggest advocates
  • Why you should hire for “soft skills” and train for “hard skills” (and not vice versa)
  • What generational differences you should keep in mind when working with clientele of all ages

Financial advisors and business owners of all backgrounds won’t want to miss this sage service wisdom!