You may be the owner of your business, but ensuring your employees take ownership is one of the biggest keys to keeping customers coming back for more. Have you given your team members reason to be invested in your success, or are they simply showing up to collect a paycheck?

With over 30 years of experience in the hospitality industry, including stints at The Walt Disney Co. and The Ritz-Carlton, Simon T. Bailey is an authority on creating brand loyalty. Hear what wisdom he has for financial advisors on surrounding yourself with a standout staff, building lasting relationships with customers and putting out fires when things go wrong in the sales process. Be sure to check out this episode of The Business of Advice with Cody Foster podcast — your clients will thank you later!