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You can’t create a remarkable client experience without remarkable employees, yet many businesses don’t recognize this symbiotic relationship. Thankfully, Joey Coleman does — better than just about anyone. The bestselling author of “Never Lose a Customer Again” and “Never Lose an Employee Again” joins the podcast to outline the biggest keys to retaining your best […]

How are human beings similar to grass? They both grow in adverse conditions. Author and serial entrepreneur Brad Pedersen knows how to successfully grow a business — and how not to. In fact, some of the best lessons Brad ever learned came from moments of failure. In this episode, Brad shares his 30+-year entrepreneurial journey,

Ever wondered how to create “Swifties” for your business? You know, fans as devoted to you as those mega pop star Taylor Swift has cultivated. Brittany Hodak, an award-winning author, speaker and customer experience expert, knows the secrets to creating superfans. On this episode, she shares how you can cultivate even more of them —

Before becoming a nationally recognized speaking coach and consultant, Pat Quinn spent time as a high school teacher and professional magician. While he’s moved on from the textbooks and top hats, his best work still comes by educating others — and, for the financial advisors he coaches, the results can be magic. Pat takes center

Of the 10,000-plus public and private schools Scott Donnell’s companies have served, not one properly teaches the financial skills tomorrow’s generation needs, Scott says. So he’s helping parents take those teachings into their own hands — quite literally, through the groundbreaking GravyStack app. An entrepreneur and author of the bestseller “Value Creation Kid: The Healthy

When it comes to scaling and selling your business, few individuals are as qualified to provide insight as Matt Brinker, whose leadership helped grow United Capital from $300 million in assets to $25 billion before its 2019 sale to Goldman Sachs. Now a managing partner at Merchant Investment Management, Matt joins the Business of Advice

In the throes of depression, Ben Nemtin “stumbled into” the meaning of life — or, at least, found the meaning of his life. That moment of self-discovery 17 years ago turned into a career inspiring others to tackle their own bucket lists. Now the motivational speaker, bestselling author and co-founder of The Buried Life movement

Communication is key in sales, a truth Phil M Jones learned as a 14-year-old selling car washes door-to-door in his neighborhood. Within a year, Phil was making more money than his teachers — and he had the foundation for his future paradigm-shifting book, “Exactly What to Say: The Magic Words for Influence and Impact.” Discover

No matter the heights you’ve already reached in your industry, you’re never too successful for a mentor. And who better to have in that role than the very best? Over the last eight months, world-renowned leadership expert John C. Maxwell has mentored some of the nation’s top financial advisors. In this episode, you’ll get a

Turnover is an obstacle every business experiences, and it’s no exception at the top. A sound succession plan can determine whether your business lives on or dies with your departure. Mark Cole, who recently became owner of The John Maxwell Company after a 13-year run as its CEO, shares his takeaways from taking over an